TAPE's Leadership
TAPE – Measure Us by Your Results®
TAPE is a Service-Disabled, Veteran-Owned, Woman-Owned Small Business (SDVO/WOSB) dedicated to keeping the nation safe and strong by providing technology services, training and readiness solutions as well as management consulting to the Federal government.
We are skilled systems developers and engineers, instructional designers and subject matter experts (SMEs), resource modelers, and logisticians committed to delivering innovative solutions that solve our customers’ challenges.
Louisa Long Jaffe

December of 2023 marked the 50th anniversary of Louisa Long Jaffe’s commission as 2nd Lieutenant in the Women’s Army Corp (WAC). Ms. Jaffe (formerly Louisa Long Cullem) served in the WAC and US Army Reserves for 28 years. She separated from service in 2002 as Lieutenant Colonel, after having been called to final active duty in response to the September 11, 2001, attacks on America. As CEO and President of TAPE, Ms. Jaffe manages TAPE’s overall strategic objectives, day-to-day operations, long-term decision-making, employee relations, and strategic marketing efforts. Ms. Jaffe has spearheaded TAPE’s core capability (known to the company as “TAPEAbilities®”), called Program Management as System, which TAPE bases on ISO 9001 quality processes. She is a member of the Board of Advisors of the National Contract Management Association (NCMA). Ms. Jaffe also serves as a member of Women in Defense, Women in Technology, Retired Military Officers Association, Association of the United States Army, National Defense Industrial Association, Army Women’s Foundation, and several other women’s and executive groups. In 2014, she was named the “First Woman Vetrepreneur of the Year” by the National Veteran-Owned Business Association and selected as a White House “Veteran Champion of Change.” She also developed an innovative training methodology for measurable, performance-based training in critical thinking and critical decision making.
During her military career, she served in the Pentagon as a Media Relations and Public Affairs Officer for the Secretary of the Army Public Affairs for more than twelve years, including service during the Operation Desert Storm. Ms. Jaffe also provided public affairs support for the Army Materiel Command, the US Readiness Command, TRADOC, the Army CIO, and the Deputy Chief of Staff for Intelligence, LTG Claudia Kennedy, the Army’s first, woman 3-Star general officer. Throughout her military career in public affairs, she supported Army Senior Leadership as a spokesperson responding to the Press and 50 years since on a variety of sensitive issues.
An Army Reservist, Ms. Jaffe worked simultaneously within private industry, by 2023 accruing over 55 years of experience in business ownership and management, public relations, marketing, and information technology. Her private sector roles included Marketing Manager for a major media/cable provider, Commercial Real Estate Appraiser and Facilities Manager for Xerox Business Services. For many years prior to starting TAPE, Ms. Jaffe also participated in the ownership and executive management of a commercial citrus grove’s retail, shipping, and wholesale business in Florida.
Shortly after retirement from the US Army, she met William Jaffe. In 2003, they married and co-founded TAPE. Mr. Jaffe passed in 2020.
Ms. Jaffe holds a BA in English from the University of Florida (Gainesville) and a BS in Citrus/Marketing from Florida Southern College (Lakeland), where she was named the Most Outstanding Marketing Major of her class. As part of her postgraduate studies in business management, Ms. Jaffe completed certification training as an ORACLE Database Administrator as well as course work towards a Master of Arts in Business at Central Michigan University. She is also a graduate of the Women’s Army Corps Officer Basic Course, Army Adjutant General Basic and Advanced Courses, and the Army Command and General Staff College.
Steve Hartenstein

Steve Hartenstein serves as TAPE’s Chief Technology Officer (CTO). Mr. Hartenstein leads the company’s internal IT transformation and its pivot to emerging technologies projects for customers. These involve process design & automation, advanced analytics, machine learning, and artificial intelligence. Mr. Hartenstein implemented the first conversational AI projects within the Department of Defense. That technological leap led to an obvious conclusion: small defense contractors are the more successful companies in driving meaningful technical innovation within many of the emerging technology segments.
Steve’s career spans 40+ years as a technologist, deploying new or emerging technologies involving every aspect of the enterprise (commercial and government). His portfolio includes modernizing applications, compute, storage, network, and the virtualization that define today’s most efficient, secure, and scalable operating models.
Mr. Hartenstein’s experience began as a teen working with a storefront personal computer reseller. This provided firsthand participation in the PC revolution with local Fortune 50 clients. That explosive start catalyzed waves of change and ushered in a blistering stream of technical innovation that continues today. His transition into enterprise commercial and government consulting provided Steve with exposure to the accelerating pace of transformation. Steve’s roles have included supervising high-performance teams responsible for code development, application architecture, solution delivery, managed infrastructure/support services, and sales – whether the environment has been traditional, hybrid, or cloud-first.
As the company’s CTO, Mr. Hartenstein is excited to help expand TAPE’s universe of customers and contracts. He will do so with process, technologies, and services that assess requirements for success, define the outcomes that deliver value, and measure the positive impact of the programs. As Steve likes to say, “A commitment to innovation has no end, but its iterations must justify the continued investment a program requires.”
In Memoriam
William W. Jaffe

Mr. William Jaffe was a co-founder and the Executive Vice President/Chief Growth Officer for TAPE. He was responsible for TAPE’s aggressive, high-growth strategy, focusing on corporate development, including certifications (ISO 9001), M&A, IDIQ PMO, Mentor-Protégé (both as Protégé to a large integrator and as Mentor to a small fellow SDVOSB) and corporate proposal responsibilities. Mr. Jaffe’s blog – FederalSmallBizSavvy.com – is a virtual dialogue with other rapidly-growing small and mid-tier Federal contractors. Readers of his blog will benefit from TAPE and its partners’ proven experience and expertise in crafting small business growth strategies that are flexible, adaptable, practical, and successful.
Mr. Jaffe also served as President of the CEO Roundtable for the Mid-Tier Advocacy. This non-partisan organization is made up of the country’s top veteran-owned, service disabled, hub-zone certified, minority-owned and woman-owned businesses and works towards the elimination of the competitive disadvantage facing mid-tier government support services companies.