Chief Executive Officer, President
Louisa Long Jaffe
December of 2023 marked the 50th anniversary of Louisa Long Jaffe’s commission as 2nd Lieutenant in the Women’s Army Corp (WAC). Ms. Jaffe (formerly Louisa Long Cullem) served in the WAC and US Army Reserves for 28 years. She separated from service in 2002 as Lieutenant Colonel, after having been called to final active duty in response to the September 11, 2001, attacks on America. As CEO and President of TAPE, Ms. Jaffe manages TAPE’s overall strategic objectives, day-to-day operations, long-term decision-making, employee relations, and strategic marketing efforts. Ms. Jaffe has spearheaded TAPE’s core capability (known to the company as “TAPEAbilities®”), called Program Management as System, which TAPE bases on ISO 9001 quality processes. She is a member of the Board of Advisors of the National Contract Management Association (NCMA). Ms. Jaffe also serves as a member of Women in Defense, Women in Technology, Retired Military Officers Association, Association of the United States Army, National Defense Industrial Association, Army Women’s Foundation, and several other women’s and executive groups. In 2014, she was named the “First Woman Vetrepreneur of the Year” by the National Veteran-Owned Business Association and selected as a White House “Veteran Champion of Change.” She also developed an innovative training methodology for measurable, performance-based training in critical thinking and critical decision making.
During her military career, she served in the Pentagon as a Media Relations and Public Affairs Officer for the Secretary of the Army Public Affairs for more than twelve years, including service during the Operation Desert Storm. Ms. Jaffe also provided public affairs support for the Army Materiel Command, the US Readiness Command, TRADOC, the Army CIO, and the Deputy Chief of Staff for Intelligence, LTG Claudia Kennedy, the Army’s first, woman 3-Star general officer. Throughout her military career in public affairs, she supported Army Senior Leadership as a spokesperson responding to the Press and 50 years since on a variety of sensitive issues.
An Army Reservist, Ms. Jaffe worked simultaneously within private industry, by 2023 accruing over 55 years of experience in business ownership and management, public relations, marketing, and information technology. Her private sector roles included Marketing Manager for a major media/cable provider, Commercial Real Estate Appraiser and Facilities Manager for Xerox Business Services. For many years prior to starting TAPE, Ms. Jaffe also participated in the ownership and executive management of a commercial citrus grove’s retail, shipping, and wholesale business in Florida.
Shortly after retirement from the US Army, she met William Jaffe. In 2003, they married and co-founded TAPE. Mr. Jaffe passed in 2020.
Ms. Jaffe holds a BA in English from the University of Florida (Gainesville) and a BS in Citrus/Marketing from Florida Southern College (Lakeland), where she was named the Most Outstanding Marketing Major of her class. As part of her postgraduate studies in business management, Ms. Jaffe completed certification training as an ORACLE Database Administrator as well as course work towards a Master of Arts in Business at Central Michigan University. She is also a graduate of the Women’s Army Corps Officer Basic Course, Army Adjutant General Basic and Advanced Courses, and the Army Command and General Staff College.
Chief Operating Officer
Mr. James Arko serves as TAPE’s Chief Operating Officer (COO), overseeing all TAPE operations and business development activities.
Mr. Arko works directly with Co-founder and CEO Louisa Jaffe. His goal is to implement best practices and emerging technological solutions for our company and clients. This will solidify TAPE’s position as the small business industry leader and the emerging technologies partner of choice for training, program management, cybersecurity, and project engineering services. In addition to overseeing corporate administrative functions, Mr. Arko manages all of TAPE’s business development, contract programs, human resources, recruiting, information technology, security, and our associated personnel working within our three “Core TAPEAbilities® of Knowledge-Based Services (KBS), Technology Services, and Training & Readiness Solutions. His role as the company’s number two Senior Executive includes:
- Advising CEO Louisa Jaffe on quality assurance policies and practices (directly supporting her in expanding TAPE’s documentation and certification programs)
- Co-planning with Ms. Jaffe regarding TAPE’s strategic proposal pipeline development and growth plan
- Overseeing all contract transitions
- Empowering employees by continuously reviewing all TAPE personnel policies to keep them on the cutting edge of our industry
- Serving as a proxy for Ms. Jaffe, as required
A prior entrepreneur, Mr. Arko has been an advocate for small businesses throughout his professional life. In his career, he has managed large-scale contracts while working as a senior executive for large companies, such as KPMG and Booz Allen. Mr. Arko serves as a company FSO and holds numerous industry certifications including a CISM and CISO, along with certs for leadership, business continuity planning, project management, information assurance, and systems engineering.
Mr. Arko is a leader and an innovator who cultivates emerging technology and training in cybersecurity, artificial intelligence, and other areas. While developing his skillset for over 30 years, Mr. Arko evolved to become a unique executive working in the leadership of large-scale government programs and commercial enterprises. A visionary, Mr. Arko serves as a catalyst for implementing best practices and internal controls which result in increased efficiencies and measurable regulatory compliance. Mr. Arko brings both technical and business credibility to all levels of customers, industry partnerships, internal corporate managers, and TAPE’s employee base.
TAPE is a CVE-Verified Service-Disabled Veteran-Owned/8(m) Economically Disadvantaged Woman-Owned Small Business (EDWOSB) with ISO 9001:2015, ISO/IEC 27001:2013, and ISO-IEC 20000-1:2018 certifications, as well as CMMC certification in-process.
Chief Financial Officer
Ms. Gallop has over 30 years of experience in operations, accounting, auditing, contract administration, and consulting services to government contractors, insurance, non-profits, and manufacturers. She specializes in accounting compliance, operational efficiency and optimization. Ms. Gallop also has extensive knowledge and experience supporting government contractors with accounting department management, financial reporting, indirect rate and revenue computations, GAAP and FAR compliance, DCAA audits, budgeting, and best practices. She possesses extensive knowledge of Deltek GCS and Costpoint.
Ms. Gallop earned a Bachelor of Science, Business Administration, with a Major in Accounting as well as a Master of Science, Business Administration from Widener University. She is a Certified Management Accountant.
William W. Jaffe
Mr. William Jaffe was a co-founder and the Executive Vice President/Chief Growth Officer for TAPE. He was responsible for TAPE’s aggressive, high-growth strategy, focusing on corporate development, including certifications (ISO 9001), M&A, IDIQ PMO, Mentor-Protégé (both as Protégé to a large integrator and as Mentor to a small fellow SDVOSB) and corporate proposal responsibilities. Mr. Jaffe’s blog – FederalSmallBizSavvy.com – is a virtual dialogue with other rapidly-growing small and mid-tier Federal contractors. Readers of his blog will benefit from TAPE and its partners’ proven experience and expertise in crafting small business growth strategies that are flexible, adaptable, practical, and successful.
Mr. Jaffe also served as President of the CEO Roundtable for the Mid-Tier Advocacy. This non-partisan organization is made up of the country’s top veteran-owned, service disabled, hub-zone certified, minority-owned and woman-owned businesses and works towards the elimination of the competitive disadvantage facing mid-tier government support services companies.