Information Technology Support

Enterprise Administrators are those who are actively involved in identifying, documenting, evolving, protecting, and eventually retiring corporate IT assets. These assets include corporate data, corporate development standards/guidelines, and reusable software such as components, frameworks, and services. The responsibilities of this role potentially include, but are not limited to, the responsibilities associated with traditional roles of data administrators, network administrators, reuse engineers, and software process specialists. In many ways enterprise administrators are the “keepers of the corporate gates”, supporting project teams while at the same time guiding them to ensure that the long-term vision of the enterprise is fulfilled. An important goal is to guard and improve the quality of corporate assets, including but not limited to data.

At TAPE, for our work on a Systems Engineering Technical Assistance (SETA) contract, we performed as experienced and capable subject matter experts who were available to manage existing (as well as to add new) infrastructure to the Enterprise Network Environment within the current Risk Management Framework for DOD and Federal IT Authorization. This included all aspects of Server Administration, Virtualization, Storage Area Networks (SAN) Management (a SAN is a dedicated network for Data Storage), Backup Management, and Group Policy Object (GPO) and Active Directory Management and Administration. (In the Windows 2000 operating system, a Group Policy Object or GPO, is a collection of settings that define what a system will look like and how it will behave for a defined group of users. GPO‘s define registry-based polices, security options, software installation and maintenance options,scripts options, and folder redirection options.)

TAPE’s work included dedicated support to Customers and Tenants on the network in a timely manner to keep supported applications and data available as well as quickly resolve problems which might inhibit workflow or network stability.

Data Analytics is the process of examining large and varied data sets to uncover hidden patterns, unknown correlations, market trends, customer preferences and other useful information that can help organizations make more-informed decisions.

From a business perspective, driven by specialized analytics systems and software, data analytics can point the way to various business benefits, including new revenue opportunities, more effective marketing, better customer service, improved operational efficiency and competitive advantages over rivals.

From a military perspective, data analytics can, not only, be used as mentioned above, for operational efficiency, but also for more traditional areas within our military, certainly on the battlefield and in intelligence gathering. Gathering and interpreting data can answer basic questions about operations and performance. These analytics can involve complex applications with elements such as predictive models, statistical algorithms and what-if analyses powered by high-performance analytics systems, further evolving into what is now called Predictive Analytics, to predict what the enemy’s next move will be.

From a training perspective, such analytics can be used to define the data gathered from a training capability, or a platform capability and analyzing the best way to represent that in a Live, Virtual or Constructive (LVC) training environment.

TAPE’s work in system analysis and design has been in relation to Training Support. When our nation’s gov’t and/or military need new or updated training systems designed and implemented, they first must adhere to any and all System and Analysis Design guidelines put forth by the United States Army Training and Doctrine Command (TRADOC). TRADOC is a command of the US Army, charged with overseeing training of Army forces and the development of operational doctrine. TRADOC further utilizes the Joint Capabilities Integration and Development System (JCIDS) process, to determine requirements of any new or updated system.

Briefly, our System Analysis and Design process has roughly 4 steps:

  1. Conduct thorough review of existing system
  2. Analyze existing system or requirements for new system
  3. Write detailed analysis
  4. Determine best method to update existing system or add new system

Specifically, TAPE’s work within the Security Education, Training and Awareness (SETA) contract included System Analysis & Design work as follows:

  • System Requirements Analysis for the US Army Call for Fire Trainer (CFFT III)…Approximately 12,000 requirements.
  • Software Requirements Analysis for the US Army Call for Fire Trainer (CFFT III)…Approximately 7,000 requirements

A technical data package (TDP) is a description of an item adequate for supporting an acquisition, production, engineering, and logistics support (e.g. Engineering Data for Provisioning, Training, and Technical Manuals). The description defines the required design configuration or performance requirements, and procedures required to ensure adequacy of item performance. It consists of applicable technical data such as models, drawings, associated lists, specifications, standards, performance requirements, QAP, software documentation and packaging details.

TDPs, provide critical information for the development of acquisition, operation, and product support objectives. TDPs are developed and acquired to provide the basis for maintenance planning, developing supply support strategies, establishing configuration management requirements, and developing training and related engineering and product support activities. Technical Data/TDPs are delivered in multi-media formats.

There are generally four types of Technical Data Packages (TDPs):

  • Conceptual TDP. A conceptual package is a collection of sketches, low fidelity Computer Aided Design (CAD) models and text that document basic concepts of how an item may be developed to meet operational requirements. The TDP is used to determine if the requirements are feasible.
  • Developmental TDP. A developmental package is a collection of data intended to document a specific design approach and the fabrication of a developmental prototypes for test or experimentation. These data elements capture the basic design of equipment/weapon systems developed from a concept. They are not intended for, nor are they adequate for use in, the competitive procurement of component parts.
  • Product TDP. A product package is a collection of product engineering data related to the design and manufacture of an item or system. Product drawings and/or CAD models contain all of the descriptive documentation needed to ensure the competitive procurement of spare parts or end items.
  • Commercial TDP. A commercial package is for end items developed by the contractor prior to the award of the contract at his/her own expense. Unless the Government purchases rights for these drawings and/or CAD models, the drawings provide the contractor’s proprietary engineering and design information for commercially developed items, off-the-shelf items, or items not developed at Government expense.

While not a type of TDP, the Decision Tree is important because it provides a process for selecting the appropriate type data item requirements to be placed on contract. Successful TDP acquisition is based on the selection of the appropriate drawings/models and lists. Cost constraints and sound business practices require selection of the minimum drawings/models and associated lists necessary to successfully support an acquired system throughout its life cycle.

The technical data package is a critical area of focus for the Product Support Manager (PSM). The PSM must identify, plan, validate, resource and implement management actions to develop and acquire technical data to:

  • Effectively catalog and acquire spare/repair parts, support equipment, and all classes of supply
  • Define the configuration baseline of the system (hardware and software) to effectively support the Warfighter with the best capability at the time it is needed
  • Operate, maintain, and train on the equipment to maximize its effectiveness and availability

For TAPE’s SETA contract work, here is a list of our specific contributions regarding Technical Package Data Management from 2009 forward:

  • CFFT III Software Requirements Specification (SRS)
  • CFFT III Software Requirements Verification Traceability Matrix (RVTM)
  • CFFT III Test Procedures
  • CFFT III Fielding Confidence Test

Our Technical Data Package work was verified using the Test Engineering: System Users Manual (SUM) which included the following components used to verify:

  1. Acceptance Test Procedures (ATPs)
  2. System Requirements Document (SRD)
  3. Software Requirements Specification (SRS)
  4. Hardware Requirements Specification (HRS)